The klever-iq project (organised by the Bruderhaus Diakonie) has set itself the goal of raising awareness of the issue of diversity and equal opportunities among labour market stakeholders, such as employment agencies, job centres, chambers or businesses.
In cooperation with the Stuttgart Regional Directorate, the project provides primarily "in-house" training on the development of "intercultural consulting competence" for employees of job centres and employment agencies in Baden-Württemberg. The focus is on the productive destabilisation of long-established routines and the expansion of the room for manoeuvre in exchanges between colleagues. The training courses should thus help to develop professional intercultural consulting practice in order to break down barriers and encourage opening processes in the institutions. New priorities will lie with the topics of "introducing easy language" and the integration of refugees into the labour market.
Process-oriented training formats such as the training of migration commissioners as "intercultural ambassadors" have proven to be particularly effective. In the new funding period these are being offered again, now also for other target groups such as the welcome centres or chambers. The "ambassadors" trained who want to stimulate and give direction to the intercultural opening process in their institutions as experts and contact persons on migration issues are guided by us in the implementation of these processes. These qualification courses also incorporate the results of our pilot projects in the field of intercultural openness, anti-discrimination and networking, which focus on regional demand.
Andreas Foitzik (Reutlingen)
Elisabeth Yupanqui Werner (Tübingen)
Healthcare providers are challenged today to respond to the increasing diversity of employees and patients. Making managers and specialists fit for dealing with diversity in the field of medical and nursing care is becoming a quality feature and location advantage. This is where the project of the municipal office for migration and integration comes in. Questions and problems arising from hospital routine are the starting point for initiating intercultural opening processes in selected health facilities. On the basis of joint analysis of concrete needs, appropriate further training opportunities for skilled workers and managers are developed and create openness to structural changes and acceptance of the recruitment of skilled workers with migration backgrounds.
The objective of opening up hospital operations is improved patient orientation (reduction of entry barriers), appropriate use of health services and the same quality of care for all. In the context of the project, support is given to managerial staff in developing a strategy and in planning and carrying out measures such as the orientation of the opportunities offered toward target groups, migration-sensitive quality standards etc.
A dual strategy is being pursued: the combination of flanking measures for the establishment of a regional welcoming culture and the promotion of internal hospital approaches. The public health institutions, the employees and the community benefit equally from this.
Büro für Migration und Integration, Stadt Freiburg (City of Freiburg Office for Migration and Integration)
Virginia Gamarra de Lang
Since 1996 the ikubiz training alliance has been supporting and accompanying more than 250 enterprises in order to secure the demand for skilled labour in the migrant economy in Mannheim and the surrounding region.
In recent years, the number of enterprises managed by migrants has risen disproportionately and their performance potential has changed. Hurdles in the companies are often their high proportions of employees without vocational qualification and their difficulties in the recruitment of skilled labour. The small and medium-sized enterprises (SMEs) owned by migrants are to be accompanied in their personnel development and promotion of skilled workers and managers through the aid of ikubiz. The integration of local educational and economic institutions promotes the intercultural opening of the statutory institutions and the mutual process of integration.
The enterprises receive advice and guidance when working out the company needs for skilled labour development, procuring appropriate qualification opportunities and developing technical training in the company. Particular attention is being given to second chance qualification to enable employees to acquire a vocational qualification.
Forms of cooperation with existing structures for female entrepreneurs in the region are being set up in order to make institutions relevant to the labour market more accessible to female entrepreneurs and managers from migrant SMEs. This should develop into a platform which female entrepreneurs and trainers – from migrant SMEs and other SMEs – can use for exchanging their views, networking and organising.